Western Union - Moving Money for Better
Contact Us

If you have any questions and would like to contact us, please use one of the options below. A Customer Service Representative will respond as soon as possible.

By Email

We’re sorry, but there’s been a technical problem and we can’t complete your money transfer. Please try again later.

The requested information cannot be displayed because the system is unavailable. Please retry, if the problem persists please visit an Agent location to complete your transaction.

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Type of Inquiry: *
Subject of Inquiry:

The Money Transfer Control Number (MTCN) and Transaction Date are required if you are inquiring about a specfic transaction.
Money Transfer Control
Number (MTCN):

Transaction Date:

Money Transfer Inquiries: Please include the sender's city and state/country, the receiver's city and state/country, and the receiver's first and last name in the field below.
Detailed Question, Inquiry or Concern: *
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By Mail... Customer Service in English: 
Western Union Financial Services, Inc. 
PO BOX 4430 Bridgeton, 
MO 63044 

Customer Service in Spanish: 
Western Union Financial Services, Inc.
 PO BOX 130780 
Dallas, TX 75313
By Phone...
  • Call 1-800-325-6000 to speak with a Customer Service Representative in English, or find an Agent location.
  • Llame 1-800-325-4045 para hablar con un representante de servicio al cliente en español, o buscar una agencia.
  • Call 1-800-225-2750 to discuss your Western Union Preferred Customer Card.
  • Call 1-800-999-9660 to inquire about a Western Union® Money OrderSM purchased at an Agent location.
  • Call 1-800-238-5772 to speak with a Quick Collect® Customer Service Representative.
  • Call 1-800-238-5772 to speak with a Prepaid Services/Swiftpay Customer Service Representative.
  • Call 1-800-238-5772 to speak with a Customer Service Representative about cash payments for purchases.
Business Contact Information To become a Western Union Agent: Call us at 1-800-325-6000 or contact us using the form above. More info Our Affiliate Program If you own a website and are interested in advertising Western Union online services and earning referral fee's, visit us online at: http://www.westernunion.com/info/aboutUsAffiliate.asp Or write to us at: Western Union Affiliate Program 12510 E. Belford Ave. M22B3 Englewood, CO 80112 Corporate Information - For questions, comments, or to find out more about Western Union, get in touch with the department that best relates to your concern - just select the appropriate contact info from our list of office locations.